3.1 Reasons for Returns:

Reason for return of an item has to be valid and it should fulfil one or more of the following conditions:

3.2 Conditions for Returns:

3.3 Replacement:

Replacement guarantee may not apply in any of these following conditions:

N.B: Replacement of the product is subject to availability of the product on litetel.com

• Delivery of the ordered items are subject to availability of the products at our warehouse. litetel.com authority may cancel any order within 10 working days if the stock of the ordered item is temporarily unavailable.
• If the customer agrees to wait for the availability of the stock of the product, the order may remain in processing/hold status for a maximum of 30 days.
• In the case of first clause, if the customer has already made an advance payment against the order, the customer will receive a full refund within 15 working days.
• After confirming any order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, litetel.com will charge an Online Gateway Transaction fee while disbursing the refund amount.

• Warranty period activates from the date of purchase.
• Full product box with all items must be present to claim warranty.
• Purchase invoice of customer with order ID must be present with the product box to claim warranty.
• Before claiming warranty our QC team will check the product for complained issue. Based on the QC we will provide the service/replacement warranty.

• In any way that violates any applicable national or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
• To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

• Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
• Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
• Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
• Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
• Take any action that may damage or falsify Company rating.
• Otherwise attempt to interfere with the proper working of Service.